menu
De Brauhotel Bascharage - FAQ 2

FAQ

GENERAL INFORMATION

What time are check-in and check-out?

Check-in is from 3:00 PM and check-out is until 11:00 AM.

What are the reception hours?

The reception is open 24/7.

What languages are spoken at the reception?

 French, English, Portuguese, and Italian. 

Where is the property and how can I/we reach it?

De Brauhotel is located in Bascharage, southwest Luxembourg, easily accessible by car or via free public transport from Luxembourg City.

Is there parking?

Yes, the hotel offers secure paid parking (€10) with electric vehicle charging stations.

Does the property have an elevator?

Yes, an elevator is available to access the upper floors.

What accessibility features does the property have?

The hotel offers rooms and facilities accessible for guests with reduced mobility.

Is Wi-Fi available?

Yes, free Wi-Fi is available throughout the hotel, including rooms and common areas.

Is your hotel pet-friendly?

No, pets are not allowed.

Do you offer/provide a luggage storage service?

Yes, luggage storage is available for guests.

What amenities are included in the rooms?

Air conditioning, high-speed Wi-Fi, safe, hairdryer, and functional furniture.

Is a city tax required?

No, there is no city tax in Luxembourg.

What credit cards do you accept?

Visa, Mastercard, American Express, and Bancontact.

CHECK-IN/CHECK-OUT

How does check-in work at the property?

Check-in is at the reception, where your details will be verified and your room key provided.

Is early check-in possible?

Early check-in is available upon request, subject to availability, at a rate of €30.

Is late check-out possible?

Late check-out is available upon request, subject to availability, at a rate of €30.

PROPERTY & SERVICES

Is a transfer service available?

Taxi services can be arranged upon request for guests.

Is there a charging station for electric cars?

Yes, charging stations are available on-site and can be arranged at the reception.

Are children allowed at the property?

Yes, children are welcome.

Does the property have a private beach?

No, the hotel does not have a private beach.

Do you provide/offer beach towels?

N/A (not applicable, no beach).

ROOMS

Are baby cribs and cots available?

Yes, baby cribs and extra beds can be provided upon request.

Are rooms accessible?

Yes, some rooms are adapted and accessible for guests with reduced mobility.

BREAKFAST

Is breakfast included?

This depends on whether breakfast was selected during your reservation.

What time is breakfast served?

Weekdays: 6:30 AM – 10:00 AM | Weekends: 7:00 AM – 10:30 AM

Where is breakfast served?

In the hotel’s breakfast room.

What type/kind of breakfast is served?

Continental buffet.

Are gluten-free, vegetarian, or vegan options available?

Yes, vegetarian, gluten-free, and vegan options are available.

RESTAURANTS & BARS

Is there a restaurant at the property?

Yes, there is a brasserie across the street offering local dishes and a brewery-style atmosphere.

Are gluten-free, vegetarian, or vegan options available?

Yes, vegetarian, gluten-free, and vegan options are available.

Is there a bar at the property/on-site?

Yes, a bar is available for drinks and social moments.

ACTIVITIES, EXPERIENCES & EVENTS

Is a concierge service available?

No, concierge service is not available.

Do you arrange tours and excursions in the surrounding area?

No, we don't arrange tours and excursions.

Is it possible to arrange weddings or private events?

Yes, private events and weddings can be hosted in the brasserie space and dedicated event rooms.

PAYMENTS AND CANCELLATIONS

What are the cancellation terms?

Conditions depend on the type of booking. In general, cancellations are free up to 24–48 hours before arrival, except for prepaid reservations.